Privacy Policy - Nourish With Ease 

Business Name: Nourish With Ease
ABN: 15676409903 
Website: nourishwithease.com.au 
Email: lauren@nourishwithease.com.au 

At Nourish With Ease, your privacy is important. This Privacy Policy explains how we collect, 
use, disclose, store, and protect your personal and sensitive information in accordance with 
the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

We also comply with the Notifiable Data Breaches (NDB) scheme and take steps to ensure 
your information is handled securely and transparently. 

What Personal and Sensitive Information We Collect 

Personal Information 
“Personal information” is information or an opinion about you that identifies you. For our 
services, this includes: 
Full name, date of birth, contact details (email, phone), payment information (processed 
securely via Stripe; card details are never stored by us), appointment and booking information, 
telehealth session logs, communication history 

Sensitive Information 
“Sensitive information” includes health or medical information and receives additional 
protection. For our services, this includes: 
Medical history, diagnoses, and medications, weight, dietary, and lifestyle information, referral 
information from other healthcare providers, consultation notes (including telehealth notes). 
We only collect sensitive information when necessary for your care and with your consent. 

How We Collect Information 

We collect your information in a number of ways, including: 
Online intake forms, questionnaires, and booking forms, email or phone communication, 
telehealth consultations via Google Meet, third-party booking platforms (e.g., Calendly, Google 
Calendar), notes taken during consultations, cookies and website security logs (minimal, for 
site functionality; we currently use basic analytics tracking).

We aim to collect information directly from you wherever possible. In some circumstances, we 
may receive information from third parties, such as referring health providers. We will take 
reasonable steps to inform you when this occurs. 

Why We Collect Your Information 

Your information is collected and used for the primary purposes of: 
Providing virtual dietetic consultations, creating treatment and nutrition plans tailored to you, 
managing bookings, appointments, and communications, maintaining accurate clinical and 
administrative records, complying with legal, professional, and regulatory requirements, 
internal quality assurance and business management, processing payments via Stripe. 
We may also use your information for secondary purposes closely related to the primary 
purposes, where you would reasonably expect this. If receiving unwanted communication, you 
may unsubscribe from any marketing communications at any time. 

How We Store and Protect Your Information 

Digital Storage 
Your information will be stored securely using: 
Google Workspace (Docs, Sheets, Forms, Drive, Gmail), Google Keep / Google Notes, 
Cloudflare (website security and firewall logs), Stripe (payment processing; Nourish With Ease 
does not store card numbers), Third-party booking platforms. 
All digital systems are password protected and use encryption where available. Access is 
limited to authorised personnel only. 

Physical Records 
Physical intake forms and consultation notes are securely stored and accessible only to 
authorised staff. 

Data Stored Outside Australia 
Some services we use (e.g., Google Workspace, Stripe) may store data on servers outside 
Australia, including in the United States. We take reasonable steps to ensure that these 
providers store data on local servers where possible to comply with standards consistent with 
the APPs. By providing your information, you consent to its storage overseas. 

Security Measures 
We implement measures including: 
Secure password-protected access, two-factor authentication for digital systems where 
possible, locked storage for physical records, regular audits and staff training on privacy 
compliance. 

Disclosure of Your Information 

We may disclose your information: 
To other healthcare providers involved in your care, only with your consent; to IT, telehealth, 
and cloud service providers for operational purposes; to payment processors (Stripe) to 
facilitate payments; to third-party booking platforms; when required or authorised by law. 
We do not sell or trade your information. 

Telehealth Privacy (Google Meet) 

Telehealth sessions are delivered via Google Meet, which provides encrypted communication. 
You are responsible for ensuring your environment is private. 
Sessions are not recorded without your explicit consent. 
Telehealth data may be routed through overseas servers, although reasonable steps have been 
taken to utilise local servers; our practices comply with APP 8 requirements. 

Cookies and Website Information 

Our website may use minimal cookies for functionality and security (e.g., Cloudflare firewall 
and logging). Google Analytics or tracking tools are active only upon your specific acceptance of 
marketing cookies. You may disable cookies in your browser settings, but this may affect 
website functionality. 

Access and Correction of Your Information 

You have the right to: 
Request access to your personal or sensitive information 
Request corrections to inaccurate, incomplete, or outdated information 
Requests can be made by contacting lauren@nourishwithease.com.au. We may verify your 
identity before providing access. Access requests are free; an administrative fee may apply for 
providing physical copies. 

Retention of Records 

Adult client records are retained for a minimum of 7 years. 
Minor client records are retained until the client turns 25 years old or 7 years after the last entry, 
whichever is later. 
After this period, records are securely destroyed or permanently de-identified. 

Notifiable Data Breaches (NDB) Scheme 

If a data breach occurs that is likely to result in serious harm, we will: 
Contain and assess the breach promptly 
Notify affected individuals 
Notify the Office of the Australian Information Commissioner (OAIC) 
Provide guidance on steps to mitigate potential harm 

Complaints and Enquiries 

If you have any concerns or complaints regarding your privacy, please contact: 
Email: lauren@nourishwithease.com.au 
Business Name: Nourish With Ease 

If unresolved, you may lodge a complaint with the Office of the Australian Information 
Commissioner (OAIC). Visit the OAIC website for more information.

 
Updates to This Policy 

This Privacy Policy may be updated from time to time to reflect: 
Changes to our services; changes to technology or storage systems; legal or regulatory 
updates. 
The most current version will always be available on www.nourishwithease.com.au. 
Last Updated: 1/12/2025